At Pup Brush, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, undamaged, and free from scratches
• The item must be in its original condition and original packaging
• Proof of purchase (order confirmation or receipt) is required
  

Items that show signs of use, damage, wear, or misuse may not be eligible for return.

How to Start a Return

To initiate a return, please contact us at:
support@pupbrush.com

Once your return request is approved, we will provide:

• Return instructions
• A return shipping label (if applicable)
• Details on where to send your item
  

Returns sent without prior approval will not be accepted.

Return Address: For return address, please contact us: support@pupbrush.com

Return Fee

A 10% return fee will apply only to returns resulting from buyer’s remorse or incorrect product selection (e.g., wrong dog type or coat) and will be deducted from the total refund. No return fee will be deducted for products that arrive damaged or defective.

Non-Returnable Items

The following items are not eligible for return:

• Sale or discounted items
• Gift cards
• Items damaged due to misuse, neglect, or normal wear and tear
  

If you have questions about whether your item qualifies for return, please contact us before sending it back.

Exchanges

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@pupbrush.com

We are happy to offer an exchange for damaged or defective items at no additional cost, subject to verification.

For other exchange requests, the fastest way to get the item you want is to return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method
• Refunds are processed within 10 business days
• Please allow additional time for your bank or credit card provider to post the refund
  

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@pupbrush.com

Need Help?

If you have any questions about returns, refunds, or exchanges, feel free to reach out — we’re always happy to help.

📧 Email: support@pupbrush.com